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Listening Quiz: Thảo Luận Về Bồi Thường Vi Phạm SLA – Easy Level
Th9 3, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kỹ sư DevOps (English for DevOps Engineer)
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1.
What is the main topic of the conversation?
A training session for new employees
A problem with a service outage and compensation
A discussion about a new cloud service feature
A plan to cancel the service contract
Explanation:
Emma and John discuss a two-hour cloud service outage, the SLA being broken, and possible compensation such as a refund and service credit.
2.
How long was the cloud service down?
Two hours
Three hours
All day
One hour
Explanation:
Emma says, “The cloud service was down for two hours.”
3.
What compensation does Emma say they want?
An apology by email
A replacement server
A discount only
A refund and a service credit
Explanation:
Emma says, “We want a refund for the downtime” and later adds, “We also want a service credit.”
4.
What will John most likely do after the conversation?
Send a final refund immediately
Ignore the issue until next week
Check the contract and speak with his manager
Cancel the service for Emma
Explanation:
John says, “I will check the contract details” and “I will talk to my manager,” so that is the most likely next step.
5.
When does John say he will update Emma?
Tomorrow
Next month
After the weekend
Today
Explanation:
John says, “I will update you tomorrow.”
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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