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Listening Quiz: Sửa Lỗi Tính Thuế Hải Quan – Advanced Level
Th5 22, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhân viên hải quan (English for Customs)
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1.
What is the main purpose of the conversation?
To announce a delay in issuing invoices
To apologize for and correct a billing mistake
To discuss a new duty policy for customers
To explain how to file a complaint with the company
Explanation:
David and Emma discuss a duty calculation error, and David apologizes and explains how he will correct it.
2.
What did David say he would do today?
Issue a corrective entry
Send Emma a new invoice immediately
Review the company’s duty policy
Contact Emma again tomorrow
Explanation:
David says, “I will issue a corrective entry today.”
3.
What caused the error, according to David?
A data entry mistake on their side
A system outage in the billing software
An incorrect duty rate from the government
A customer request that was entered twice
Explanation:
David explains, “There was a data entry mistake on our side.”
4.
What can be inferred about Emma’s attitude toward the correction?
She is satisfied as long as the mistake is fixed quickly
She is angry and refuses to accept any invoice
She plans to cancel her complaint right away
She wants a refund instead of a corrected invoice
Explanation:
Emma asks if it can be fixed quickly and thanks David for handling it quickly, which shows she mainly wants the error corrected promptly.
5.
What did David say about the corrected invoice?
It would contain a different customer number
It would replace Emma’s complaint form
It would arrive next week with a discount
It would show the right duty and be accurate
Explanation:
David says the corrected invoice will be sent and that “the new invoice will be accurate” and show the right duty.
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