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Listening Quiz: Sửa Lỗi Tính Thuế Hải Quan – Advanced Level
Th5 22, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhân viên hải quan (English for Customs)
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1.
What is the main purpose of the conversation?
To apologize for and correct a billing mistake
To explain how to file a complaint with the company
To announce a delay in issuing invoices
To discuss a new duty policy for customers
Explanation:
David and Emma discuss a duty calculation error, and David apologizes and explains how he will correct it.
2.
What did David say he would do today?
Review the company’s duty policy
Send Emma a new invoice immediately
Issue a corrective entry
Contact Emma again tomorrow
Explanation:
David says, “I will issue a corrective entry today.”
3.
What caused the error, according to David?
An incorrect duty rate from the government
A data entry mistake on their side
A customer request that was entered twice
A system outage in the billing software
Explanation:
David explains, “There was a data entry mistake on our side.”
4.
What can be inferred about Emma’s attitude toward the correction?
She wants a refund instead of a corrected invoice
She is satisfied as long as the mistake is fixed quickly
She is angry and refuses to accept any invoice
She plans to cancel her complaint right away
Explanation:
Emma asks if it can be fixed quickly and thanks David for handling it quickly, which shows she mainly wants the error corrected promptly.
5.
What did David say about the corrected invoice?
It would contain a different customer number
It would show the right duty and be accurate
It would arrive next week with a discount
It would replace Emma’s complaint form
Explanation:
David says the corrected invoice will be sent and that “the new invoice will be accurate” and show the right duty.
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