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Listening Quiz: Giải Quyết Mối Lo Ngại Về Chất Lượng Của Khách Hàng Trong Sản Phẩm Kế Toán – Advanced Level
Th3 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kế toán (English for Accountant)
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1.
What is the main topic of the conversation?
Hiring a new accounting assistant
Planning a new marketing campaign
Resolving errors in a financial report
Scheduling a client meeting
Explanation:
The conversation is about a client reporting wrong numbers in a monthly financial summary, and Olivia and Robert discuss checking the data, apologizing, and sending an updated report.
2.
Which section of the report did the client say contained errors?
The tax section
The summary section
The revenue section
The expense section
Explanation:
Olivia says the client pointed out errors in the revenue section.
3.
What report are Olivia and Robert discussing?
The sales forecast
The payroll statement
The annual budget plan
The monthly financial summary
Explanation:
Olivia identifies the report as the monthly financial summary sent last week.
4.
Why does Olivia tell Robert to apologize to the client?
To delay the review process
To ask the client for more money
To show that they care about quality
To avoid checking other reports
Explanation:
Olivia says it is important to show they care about quality, so Robert should apologize for the mistake.
5.
What will Robert do next?
Send the client an updated report immediately
Cancel the report and make a new one from scratch
Start reviewing the report and update Olivia soon
Wait for the client to call again
Explanation:
Robert says, ‘I will start the review now and update you soon,’ which shows his next action.
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