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Listening Quiz: Phản Hồi Một Khiếu Nại Trong Kế Toán – Medium Level
Th5 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Kế toán (English for Accountant)
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1.
What is the conversation mainly about?
Responding to a client complaint about an invoice
Planning a company event
Hiring a new accountant
Choosing a new office location
Explanation:
Paul and Mia discuss a client complaint that the invoice has errors, and they plan how to review and reply to it.
2.
What does the client say is wrong with the invoice?
The invoice was sent to the wrong client
The total is wrong
The billing address is missing
The due date is too soon
Explanation:
Paul says the client says the invoice has errors, and Mia specifically asks about the total, which Paul confirms is wrong.
3.
What will Paul do next?
Check the numbers once more
Cancel the invoice
Ask Mia to contact the client alone
Call the client immediately
Explanation:
Paul says, ‘I will check the numbers once more.’
4.
Why does Mia say, ‘Let me know if you need help with the letter’?
She is offering support with the response to the client
She wants Paul to write less politely
She is asking Paul to stop working
She wants to avoid the complaint
Explanation:
Mia is helping Paul respond to the client by offering support with the letter.
5.
What can be inferred about Paul and Mia’s attitude toward the client?
They think the complaint is unimportant
They want the client to feel respected and valued
They plan to blame the client for the error
They do not want to answer the client
Explanation:
Mia says, ‘We want the client to feel valued,’ and Paul plans to write a polite and clear response.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Tiếp theo:
Flashcards và Quiz Từ Vựng: Chuyển Đổi Nhóm Thiết Kế tại Giai Đoạn 2 – Advanced Level
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