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Listening Quiz: Cải Thiện Đặt Phòng Khách Sạn Với Quản Lý Năng Suất – Medium Level
Th2 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A plan to renovate the hotel’s guest rooms
A complaint about the hotel’s room service quality
A discussion of how to improve hotel bookings using yield management
A conversation about hiring more hotel staff
Explanation:
Paul and Emma discuss using yield management to improve advance bookings and increase revenue.
2.
According to Paul, what does yield management mean?
Advertising only on weekends
Reducing the number of available rooms
Changing prices based on demand
Offering free meals to guests
Explanation:
Paul explains that yield management means changing prices based on demand.
3.
What does Paul say the hotel should do to encourage early booking?
Close bookings sooner
Offer discounts early
Raise prices for all rooms
Give guests free upgrades
Explanation:
Paul says they should offer discounts early to encourage early booking.
4.
What is likely true about the hotel’s current situation?
It has trouble getting enough reservations in advance
It already has more than enough early bookings
It does not care about revenue
It has no need for pricing changes
Explanation:
Paul says the hotel has poor advance bookings, so it likely struggles to get enough reservations ahead of time.
5.
What tool does Paul say can help with this strategy?
A different check-in desk
Special software
A new uniform design
A larger dining menu
Explanation:
Paul says software can track demand and adjust prices.
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