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Listening Quiz: Cải Thiện Đặt Phòng Khách Sạn Với Quản Lý Năng Suất – Medium Level
Th2 14, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A conversation about hiring more hotel staff
A discussion of how to improve hotel bookings using yield management
A complaint about the hotel’s room service quality
A plan to renovate the hotel’s guest rooms
Explanation:
Paul and Emma discuss using yield management to improve advance bookings and increase revenue.
2.
According to Paul, what does yield management mean?
Changing prices based on demand
Reducing the number of available rooms
Offering free meals to guests
Advertising only on weekends
Explanation:
Paul explains that yield management means changing prices based on demand.
3.
What does Paul say the hotel should do to encourage early booking?
Give guests free upgrades
Raise prices for all rooms
Close bookings sooner
Offer discounts early
Explanation:
Paul says they should offer discounts early to encourage early booking.
4.
What is likely true about the hotel’s current situation?
It has no need for pricing changes
It has trouble getting enough reservations in advance
It does not care about revenue
It already has more than enough early bookings
Explanation:
Paul says the hotel has poor advance bookings, so it likely struggles to get enough reservations ahead of time.
5.
What tool does Paul say can help with this strategy?
A new uniform design
A different check-in desk
A larger dining menu
Special software
Explanation:
Paul says software can track demand and adjust prices.
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