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Listening Quiz: Cập Nhật Quản Lý Yield Cho Lễ Tân – Medium Level
Th5 21, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
A request to lower rates for all guests
A complaint about too many weekday bookings
A plan to renovate guest rooms during the weekend
A discussion about changing hotel room rates based on demand
Explanation:
Sarah explains a new yield plan to increase weekend room rates because demand is higher on weekends.
2.
By how much will the room rates increase?
10 percent
15 percent
20 percent
25 percent
Explanation:
Sarah says, ‘Rates will go up by 15 percent.’
3.
What will happen to weekday rates?
They will stay the same for now
They will increase by 15 percent
They will decrease for now
They will be removed entirely
Explanation:
Sarah says, ‘Weekday rates will stay the same for now.’
4.
What does Sarah expect will happen after the new pricing plan is used?
Fewer bookings and lower revenue
Fewer bookings but higher revenue
More bookings and higher revenue
More bookings and lower revenue
Explanation:
Sarah directly says they expect fewer bookings but higher revenue.
5.
Why does Sarah tell Mark to explain the reasons if guests ask about the change?
To make sure guests understand the rate increase is based on higher weekend demand
To ask Mark to change the weekday prices too
To encourage Mark to give discounts to unhappy guests
To tell Mark not to discuss the new plan with anyone
Explanation:
Sarah says guests should be given the reasons if asked, and she has already explained that weekend demand is higher than weekdays.
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