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Listening Quiz: Chào Đón Thành Viên Đội Mới – Easy Level
Th5 14, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A new team member learning about hotel culture and teamwork
A new hotel manager explaining staff salaries
A meeting to plan a hotel renovation
Guests complaining about hotel service
Explanation:
Michael welcomes Mia and explains the hotel culture, including friendly service, teamwork, and regular meetings.
2.
According to Michael, how do the staff help guests?
They always smile and listen carefully
They avoid asking questions
They give guests free rooms
They let guests choose their tasks
Explanation:
Michael says, “We always smile and listen carefully to guests.”
3.
What does Michael say the team does to work together?
They compete for the best ideas
They only meet once a month
They work alone to finish faster
They help each other and share tasks
Explanation:
Michael explains that for teamwork, they help each other and share tasks.
4.
How does Mia probably feel about the information Michael gives her?
Angry about the rules
Unwilling to work with others
Interested and positive
Confused and frustrated
Explanation:
Mia says the culture sounds great, that she likes working with others, and that the meetings will help her improve.
5.
What does Michael say the team has regularly?
Customer surveys every day
Training trips
Meetings to share ideas
Lunch breaks outside the hotel
Explanation:
Michael says, “We also have regular meetings to share ideas.”
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