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Listening Quiz: Chiến Lược Chăm Sóc Sức Khỏe Cho Nhóm Khách Sạn Trong Mùa Cao Điểm – Advanced Level
Th4 4, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
What kinds of meals the team should serve during peak season
How to hire more employees for the hotel team
Why the hospitality business is struggling financially
How Jessica and William can support their team’s wellbeing during a busy season
Explanation:
Jessica and William discuss a wellbeing plan for their team during a seasonal peak, including breaks, mindfulness, communication, and stress management.
2.
Which of the following is mentioned as a way to help the team relax?
Sending the team home early
Changing the team’s work uniforms
Creating a quiet space for breaks
Offering longer lunch hours every day
Explanation:
Jessica says, ‘We can create a quiet space for breaks,’ and William agrees that it will help them relax.
3.
What does Jessica suggest in order to avoid overload?
Giving everyone the same tasks
Reducing customer visits
Hiring more supervisors
Setting clear goals
Explanation:
Jessica says, ‘Lastly, recognizing good work can boost morale. … Let’s set clear goals to avoid overload.’
4.
Why does Jessica bring up mindfulness sessions?
She is trying to cancel the team breaks
She wants the team to work longer hours
She thinks the team should stop communicating
She believes they can improve focus and calmness
Explanation:
Jessica suggests quick mindfulness sessions, and William responds that mindfulness can improve focus and calmness.
5.
What can be inferred about William’s attitude toward Jessica’s ideas?
He wants to ignore the team’s stress
He is supportive and agrees with her suggestions
He prefers to focus only on profits
He thinks the plan is unnecessary
Explanation:
William responds positively to each suggestion, saying things like ‘Good idea,’ ‘Agreed,’ and ‘Yes,’ which shows support for Jessica’s plan.
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