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Listening Quiz: Chiến Lược Chăm Sóc Sức Khỏe Cho Nhóm Khách Sạn Trong Mùa Cao Điểm – Advanced Level
Th4 4, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
How Jessica and William can support their team’s wellbeing during a busy season
How to hire more employees for the hotel team
What kinds of meals the team should serve during peak season
Why the hospitality business is struggling financially
Explanation:
Jessica and William discuss a wellbeing plan for their team during a seasonal peak, including breaks, mindfulness, communication, and stress management.
2.
Which of the following is mentioned as a way to help the team relax?
Changing the team’s work uniforms
Sending the team home early
Creating a quiet space for breaks
Offering longer lunch hours every day
Explanation:
Jessica says, ‘We can create a quiet space for breaks,’ and William agrees that it will help them relax.
3.
What does Jessica suggest in order to avoid overload?
Hiring more supervisors
Reducing customer visits
Setting clear goals
Giving everyone the same tasks
Explanation:
Jessica says, ‘Lastly, recognizing good work can boost morale. … Let’s set clear goals to avoid overload.’
4.
Why does Jessica bring up mindfulness sessions?
She thinks the team should stop communicating
She wants the team to work longer hours
She is trying to cancel the team breaks
She believes they can improve focus and calmness
Explanation:
Jessica suggests quick mindfulness sessions, and William responds that mindfulness can improve focus and calmness.
5.
What can be inferred about William’s attitude toward Jessica’s ideas?
He is supportive and agrees with her suggestions
He thinks the plan is unnecessary
He prefers to focus only on profits
He wants to ignore the team’s stress
Explanation:
William responds positively to each suggestion, saying things like ‘Good idea,’ ‘Agreed,’ and ‘Yes,’ which shows support for Jessica’s plan.
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