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Listening Quiz: Chiến Lược Trải Nghiệm Khách Kỹ Thuật Số – Easy Level
Th10 29, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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5
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1.
What is the conversation mainly about?
A complaint about problems with hotel rooms
A new plan to improve the guest experience using digital tools
A discussion about staffing changes at the hotel
A plan to raise hotel room prices
Explanation:
Daniel explains a new digital guest experience plan that includes mobile check-in, messaging staff, and smart room features to improve guest satisfaction.
2.
What feature will guests be able to use to contact staff?
A room service bell
A hotel lobby phone
A message service on their phones
A front desk kiosk
Explanation:
Daniel says guests can send messages to staff through their phones.
3.
What smart room features will guests be able to control from their phones?
D minibar and wake-up calls
C door locks and alarms
B television channels and curtains
A lights and temperature
Explanation:
Daniel states that guests can control lights and temperature from their phones.
4.
What can be inferred about the new plan?
It is designed to reduce the number of hotel employees
It will begin with smart room features next month
It is meant to make the stay easier and more comfortable for guests
It is focused on changing the hotel’s restaurant menu
Explanation:
The features mentioned—mobile check-in, messaging staff, and smart room controls—are all described as ways to improve guest satisfaction and comfort.
5.
What will the hotel start with next month?
Smart room features
Mobile check-in
The messaging system
A price increase
Explanation:
Daniel says, ‘We will start next month with mobile check-in.’
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Thiết Kế Gói Thư Trực Tiếp – Medium Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Chiến Lược Trải Nghiệm Khách Kỹ Thuật Số – Easy Level
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