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Listening Quiz: Chiến Lược Trải Nghiệm Khách Kỹ Thuật Số – Easy Level
Th10 29, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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5
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1.
What is the conversation mainly about?
A new plan to improve the guest experience using digital tools
A plan to raise hotel room prices
A discussion about staffing changes at the hotel
A complaint about problems with hotel rooms
Explanation:
Daniel explains a new digital guest experience plan that includes mobile check-in, messaging staff, and smart room features to improve guest satisfaction.
2.
What feature will guests be able to use to contact staff?
A message service on their phones
A room service bell
A front desk kiosk
A hotel lobby phone
Explanation:
Daniel says guests can send messages to staff through their phones.
3.
What smart room features will guests be able to control from their phones?
B television channels and curtains
C door locks and alarms
A lights and temperature
D minibar and wake-up calls
Explanation:
Daniel states that guests can control lights and temperature from their phones.
4.
What can be inferred about the new plan?
It is designed to reduce the number of hotel employees
It will begin with smart room features next month
It is focused on changing the hotel’s restaurant menu
It is meant to make the stay easier and more comfortable for guests
Explanation:
The features mentioned—mobile check-in, messaging staff, and smart room controls—are all described as ways to improve guest satisfaction and comfort.
5.
What will the hotel start with next month?
The messaging system
Mobile check-in
Smart room features
A price increase
Explanation:
Daniel says, ‘We will start next month with mobile check-in.’
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Thiết Kế Gói Thư Trực Tiếp – Medium Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Chiến Lược Trải Nghiệm Khách Kỹ Thuật Số – Easy Level
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