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Listening Quiz: Chiến Lược Trải Nghiệm Khách Kỹ Thuật Số – Easy Level
Th10 29, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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5
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1.
What is the conversation mainly about?
A plan to raise hotel room prices
A new plan to improve the guest experience using digital tools
A discussion about staffing changes at the hotel
A complaint about problems with hotel rooms
Explanation:
Daniel explains a new digital guest experience plan that includes mobile check-in, messaging staff, and smart room features to improve guest satisfaction.
2.
What feature will guests be able to use to contact staff?
A hotel lobby phone
A front desk kiosk
A message service on their phones
A room service bell
Explanation:
Daniel says guests can send messages to staff through their phones.
3.
What smart room features will guests be able to control from their phones?
C door locks and alarms
A lights and temperature
B television channels and curtains
D minibar and wake-up calls
Explanation:
Daniel states that guests can control lights and temperature from their phones.
4.
What can be inferred about the new plan?
It is meant to make the stay easier and more comfortable for guests
It is focused on changing the hotel’s restaurant menu
It will begin with smart room features next month
It is designed to reduce the number of hotel employees
Explanation:
The features mentioned—mobile check-in, messaging staff, and smart room controls—are all described as ways to improve guest satisfaction and comfort.
5.
What will the hotel start with next month?
Smart room features
A price increase
The messaging system
Mobile check-in
Explanation:
Daniel says, ‘We will start next month with mobile check-in.’
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Thiết Kế Gói Thư Trực Tiếp – Medium Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Chiến Lược Trải Nghiệm Khách Kỹ Thuật Số – Easy Level
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