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Listening Quiz: Đào Tạo Hệ Thống Quản Lý Tài Sản Mới – Easy Level
Th8 26, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A training session on how to use a new property management system
A request to cancel an existing booking
A discussion about a guest’s payment problem
A meeting to plan a hotel renovation
Explanation:
David is training Laura to use a new property management system and showing her how to add a booking.
2.
What does the new property management system help manage?
Bookings and payments
Room service orders and menus
Guest complaints and reviews
Staff schedules and cleaning tasks
Explanation:
David says the system helps manage bookings and payments.
3.
What does David tell Laura to click first when adding a new booking?
The ‘Guest List’ button
The ‘New Booking’ button
The ‘Save’ button
The ‘Payments’ tab
Explanation:
David says, ‘First, click on the ‘New Booking’ button.’
4.
What information does Laura enter after clicking the new booking button?
The guest’s name and check-in date
The room number and breakfast choice
The guest’s phone number and email address
The payment amount and card number
Explanation:
David tells her to enter the guest’s name and check-in date.
5.
How does Laura feel about the new system by the end of the conversation?
Angry that it is too complicated
Confused and frustrated
Positive and comfortable with it
Nervous about using it alone
Explanation:
Laura says, ‘Great! This system looks easy to use,’ which shows she feels positive and comfortable with it.
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