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Listening Quiz: Dùng Chatbot AI Cho Các Câu Hỏi Của Khách – Advanced Level
Th6 3, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
How to train hotel staff to answer every question personally
Why guests dislike fast responses from automated systems
The benefits and setup of AI chatbots for guest enquiries
How to replace all human agents with machines immediately
Explanation:
The conversation focuses on using AI chatbots for guest enquiries, including their benefits, language support, privacy, learning ability, and how to start using them.
2.
According to Anna, what should the hotel do first to start using AI chatbots?
Test the chatbot before full use
Choose a reliable chatbot provider
Train it with common questions
Transfer all complex cases to human agents
Explanation:
Anna says, ‘First, choose a reliable chatbot provider.’
3.
What does Anna say chatbots can do for complex cases?
Transfer them to a human agent
Learn them only after full use begins
Ignore them until guests call back
Answer them instantly without help
Explanation:
Anna explains that for complex cases, chatbots can transfer to a human agent.
4.
What can be inferred about the hotel’s reason for considering AI chatbots?
They want to reduce the number of guest questions entirely
They are looking for a way to save time and provide faster responses
They do not care about privacy rules
They believe guests prefer speaking only with machines
Explanation:
Michael says chatbots can handle many questions fast and would save a lot of time, and Anna adds they answer common questions instantly.
5.
Why does Anna mention testing before full use?
To show that the chatbot should be used only for language support
To say that testing is unnecessary if guests prefer bots
To suggest that testing replaces the need for a provider
To explain that careful checking is needed before launching it widely
Explanation:
Anna says, ‘Testing is important before full use,’ which shows she is emphasizing careful checking before the chatbot is fully launched.
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