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Listening Quiz: Giải Thích Chính Sách Hủy Phòng Của Khách Sạn – Advanced Level
Th11 6, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
William is explaining how to book a new reservation.
Linda is complaining about the hotel room conditions.
William is offering Linda a discount on her hotel reservation.
Linda is asking about the hotel’s cancellation and rescheduling policy.
Explanation:
The conversation focuses on Linda wanting to cancel her reservation and William explaining the hotel’s cancellation and rescheduling rules.
2.
How much is the charge if Linda cancels less than 48 hours before arrival?
One night’s stay.
Half of one night’s stay.
A fixed $50 fee.
No fee applies.
Explanation:
William says that if a guest cancels less than 48 hours before arrival, the charge is one night’s stay as a fee.
3.
What happens if Linda cancels 48 hours before arrival?
She gets no refund.
No fee applies.
She must pay one night’s stay.
She cannot reschedule.
Explanation:
William explains that if cancellation is made 48 hours before arrival, no fee applies.
4.
Why does William say the policy is strict?
To encourage guests to stay longer at the hotel.
To manage bookings.
To give refunds only to loyal customers.
To avoid answering Linda’s questions.
Explanation:
William directly states that the policy is strict to manage bookings, so that is the reason given in the conversation.
5.
What does Linda decide to do at the end of the conversation?
She decides to make a new reservation.
She decides to reschedule her reservation.
She decides to ask for a refund.
She decides to cancel and pay the fee.
Explanation:
Linda says, ‘I will try to reschedule then,’ which shows her decision at the end of the conversation.
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