Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Họp Tổng Kết Cuối Cùng Về Hợp Đồng Tư Vấn – Advanced Level
Th4 12, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
What is the main purpose of Sarah and Michael’s conversation?
To train the team on new software
To complain about project delays
To discuss the results of a consulting project
To plan a new sales campaign
Explanation:
Sarah and Michael review the results of a consulting engagement, including sales, satisfaction, costs, challenges, and recommendations.
2.
By how much did customer satisfaction improve?
10%
15%
5%
20%
Explanation:
Sarah says customer satisfaction improved by 15%, based on surveys.
3.
What did the team report after adapting to the new processes?
More complaints
No change in workflow
Higher efficiency
Lower morale
Explanation:
Sarah says the team adapted quickly and reported higher efficiency.
4.
What can be inferred about the consulting engagement?
It focused only on reducing costs
It had negative results overall
It ended before any data was collected
It met several goals successfully
Explanation:
The conversation reports increased sales, improved customer satisfaction, reduced costs, and successful outcomes, which suggests the engagement met several goals.
5.
Why does Sarah recommend continuing to monitor metrics and investing in team training?
To avoid using surveys in the future
To replace the current client team
To prepare for a different industry
To help sustain the improvements over time
Explanation:
Sarah says the processes were built to sustain the changes, so monitoring metrics and training are recommended to maintain the improvements.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Listening Quiz: Bàn Giao File Thiết Kế Cho Lập Trình Viên Web – Medium Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Họp Tổng Kết Cuối Cùng Về Hợp Đồng Tư Vấn – Advanced Level
→