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Listening Quiz: Lên Kế Hoạch Ưu Tiên Chuyển Đổi Khách Sạn – Medium Level
Th7 11, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What are David and Laura mainly discussing?
Hiring staff for the front desk
Choosing a location for a new hotel
Planning priorities for improving a hotel
Preparing a dinner menu for guests
Explanation:
They discuss several priorities for transforming the hotel, including customer service, room updates, marketing, dining options, and a timeline.
2.
According to Laura, what should be the hotel’s top goal?
Buying new furniture for all rooms
Focusing on customer experience
Launching a television ad campaign
Opening a cafe for breakfast
Explanation:
Laura says, ‘focusing on customer experience should be our top goal.’
3.
What marketing idea do they mention to attract more guests?
Offering free room upgrades
Using social media campaigns
Sending postcards to former guests
Placing ads in airline magazines
Explanation:
David suggests marketing to attract more guests, and Laura says, ‘Social media campaigns could be useful.’
4.
What can be inferred about the hotel updates?
All of the changes will happen at the same time
The hotel will not change its dining options
Some changes will be quicker than others
Customer service is less important than room updates
Explanation:
Laura says, ‘Some updates can happen quickly, others will take time,’ which implies the changes will take different amounts of time.
5.
What new dining option do they think might work?
A cafe or a small restaurant
A buffet and a bakery
A food truck outside the hotel
Room service only
Explanation:
David asks about adding new dining options, and Laura says, ‘A cafe or a small restaurant might work.’
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Tiếng Anh Khách Sạn: Lên Kế Hoạch Ưu Tiên Chuyển Đổi Khách Sạn – Medium Level
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Flashcards và Quiz Từ Vựng: Chuẩn Bị Bảng Bảo Đảm SHTT – Easy Level
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