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Listening Quiz: Phỏng Vấn Nhân Viên Tuyến Đầu Về Khoảng Cách Dịch Vụ – Easy Level
Th11 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of Kevin and Emma’s conversation?
Problems customers and staff face in providing service
Emma’s vacation plans for the week
How to train new employees quickly
A new product launch in the company
Explanation:
They discuss customer wait times, staff shortages, outdated tools, and ways to improve service.
2.
According to Emma, why is the wait for help often long?
Customers ask too many questions at once
The tools are too expensive to replace
The office is closed during busy hours
They are short on staff during busy hours
Explanation:
Emma says the wait is long because they are short on staff during busy hours.
3.
What does Emma say about the tools used to help customers?
They are not always enough, and some are slow or outdated
They are always broken
They are new but difficult to use
They are only available to managers
Explanation:
Emma says, ‘Not always, some tools are slow or outdated.’
4.
Why does Kevin ask Emma about the problems customers face?
To compare her work with another department
To find out what is causing service gaps
To check whether she likes her job
To ask her to schedule a vacation
Explanation:
Kevin is interviewing Emma about service problems, so he asks to learn what issues customers face and why.
5.
What can be inferred about management’s response to the service problems?
They prefer customers to wait so staff can work more slowly
They may need to take action to improve staffing and tools
They have already hired enough staff and replaced all tools
They are unaware that customers are waiting too long
Explanation:
Emma suggests management could hire more staff and update tools, which implies these changes are needed to improve service.
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Flashcards và Quiz Từ Vựng: Phỏng Vấn Nhân Viên Tuyến Đầu Về Khoảng Cách Dịch Vụ – Easy Level
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