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Listening Quiz: Sử Dụng Dịch Vụ Phiên Dịch Với Khách – Easy Level
Th5 29, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of the conversation?
To explain how to use the Wi-Fi system
To discuss how to improve hotel rooms
To change the hotel breakfast schedule
To arrange interpretation help for a guest
Explanation:
Mark asks Olivia to get an interpreter for a guest who speaks another language, and they use the interpretation service to share important hotel information.
2.
What time is breakfast at the hotel?
From 7 to 10 a.m.
From 8 to 11 a.m.
From 9 to 12 p.m.
From 6 to 9 a.m.
Explanation:
Olivia says, ‘The interpreter says breakfast is from 7 to 10 a.m.’
3.
What password does Olivia tell the guest?
welcome123
breakfast7
guestwifi
hotel123
Explanation:
Olivia says, ‘The password is ‘welcome123′.’
4.
What can be inferred about the guest?
The guest is a hotel employee.
The guest already understands English well.
The guest is waiting to check out immediately.
The guest needs help understanding hotel information.
Explanation:
Mark says the guest speaks another language, so they use an interpreter to explain the hotel rules, breakfast time, and Wi-Fi password.
5.
Why does Mark thank Olivia at the end?
Because she fixed the guest’s luggage problem
Because she helped communicate important information to the guest
Because she changed the breakfast hours
Because she called the guest directly
Explanation:
Olivia uses the interpretation service to explain the hotel rules, breakfast time, and Wi-Fi password, which Mark says helps the guest a lot.
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