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Listening Quiz: Thảo Luận Công Cụ Quản Lý Danh Tiếng Trực Tuyến – Medium Level
Th11 24, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A way to create charts for a presentation
A new tool for managing online reviews and social posts
A plan to redesign the team interface
A company meeting about next week’s schedule
Explanation:
Emily explains that the new tool helps manage online reviews, tracks social posts, sends alerts, allows direct replies, and creates reports.
2.
What does the tool do when it detects bad reviews?
It waits until the next day to notify the team
It forwards them to social media
It sends alerts immediately
It deletes them automatically
Explanation:
Emily says, ‘We get alerts immediately’ when James asks about bad reviews.
3.
How does the tool help the team respond to reviews?
It allows users to reply directly in the tool
It sends replies to customers by email
It only stores reviews for later use
It writes responses for the team
Explanation:
Emily says, ‘Yes, we can reply directly there.’
4.
What can be inferred about James’s opinion of the tool?
He thinks it is useful and promising
He is skeptical that it will work
He wants to buy a different tool instead
He is confused by the interface
Explanation:
James says the tool sounds useful and later says, ‘Sounds perfect,’ showing a positive reaction.
5.
When will the team begin training?
After the reports are finished
Later today
Next month
Next week
Explanation:
Emily says, ‘We can start training next week.’
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