Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Thảo Luận Vấn Đề Chất Lượng Dịch Vụ Phòng – Advanced Level
Th7 22, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
What is the main topic of Olivia and William’s conversation?
Discussing problems with room service and ways to improve it
Hiring more kitchen staff for the restaurant
Choosing a new delivery company
Planning a new hotel menu
Explanation:
They talk about complaints that room service orders are late and cold, then discuss solutions such as faster packing, better coordination, temperature checks, and a tracking system.
2.
According to Olivia, what is one reason room service orders are delayed?
Slow packing and traffic in the hall
The delivery staff do not know the menu
Guests often change their orders at the last minute
The kitchen closes too early
Explanation:
Olivia says the delays happen mostly because of slow packing and traffic in the hall.
3.
What does William say he will talk to IT about?
A guest feedback survey
A new tracking system
A larger storage room
A new menu design
Explanation:
William says, ‘I will talk to IT about the tracking system.’
4.
What can be inferred about Olivia’s attitude toward the room service problems?
She wants to reduce guest satisfaction
She believes the kitchen is working perfectly
She thinks the complaints should be ignored for now
She is concerned and wants the issues fixed quickly
Explanation:
Olivia says they have many complaints, that they need to fix the problem fast, and that they must improve guest satisfaction, which shows concern and urgency.
5.
What will William do next, according to the conversation?
Replace the kitchen staff
Cancel the room service program
Prepare a report for their meeting next week
Call the guests who complained
Explanation:
At the end, William says, ‘I will prepare a report,’ and they plan to meet next week to check progress.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Flashcards và Quiz Từ Vựng: Cam Kết Của Khách Sạn Với Sản Phẩm Thương Mại Công Bằng – Advanced Level
Tiếp theo:
Tiếng Anh Quản Lý Nhân Lực: Thuyết Trình Đánh Giá Sức Khỏe Tổ Chức – Easy Level
→