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Listening Quiz: Thiết Kế Văn Hóa Dịch Vụ Cho Thương Hiệu Cao Cấp Mới – Easy Level
Th6 9, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
Choosing a location for a new store
Planning the service culture for a new luxury brand
Designing a new product logo
Hiring a marketing agency
Explanation:
John and Mia discuss how to build a strong service culture, including values, training, feedback, standards, and rewards.
2.
Which values does Mia say the team should focus on?
Creativity, flexibility, and pricing
Honesty, advertising, and delivery
Speed, competition, and sales
Respect, attention to detail, and kindness
Explanation:
Mia directly states that the values should be respect, attention to detail, and kindness.
3.
What does Mia say will help build confidence?
Training
Rewards
Clear standards
Regular feedback
Explanation:
Mia says, ‘Training will build confidence.’
4.
What can be inferred about the service plan John and Mia want to create?
It will focus only on advertising the brand
It will replace all employee rewards
It will remove the need for employee feedback
It will include both staff training and service guidelines
Explanation:
They discuss training staff, using feedback and standards, rewarding great service, and Mia says she will start writing the service guidelines.
5.
What will Mia do next?
Train the entire staff herself
Choose the brand’s values alone
Start writing the service guidelines
Reward employees immediately
Explanation:
Mia says, ‘I will start writing the service guidelines,’ which clearly states her next action.
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