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Listening Quiz: Trình Bày Kế Hoạch Phục Hồi Doanh Thu Sau Cải Tạo Khách Sạn – Advanced Level
Th7 18, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of John’s presentation?
To compare the hotel’s revenue with competitors’ revenue
To explain why the hotel underperformed and how revenue will be recovered
To announce a new refurbishment project for the hotel
To describe customer complaints about the hotel’s rooms
Explanation:
John presents a revenue recovery plan, explains the causes of underperformance, and outlines actions to improve revenue after refurbishment.
2.
According to John, what were the main causes of the revenue shortfall?
Excessive discounts and brand confusion
Staff shortages and poor customer service
A drop in energy costs and low room availability
Marketing delays and a weak pricing strategy
Explanation:
John says the shortfall was mainly caused by marketing delays and a weak pricing strategy in the first quarter.
3.
How does John say the hotel will increase revenue?
By closing part of the hotel to lower expenses
By expanding the refurbishment schedule
By raising prices sharply and cutting promotions
By launching targeted promotions and adjusting room rates dynamically
Explanation:
John says they will launch targeted promotions and adjust room rates dynamically to fix the issues quickly.
4.
What can be inferred about the planned promotions?
They are meant only for long-term staff training
They will rely on large price cuts to fill rooms quickly
They are designed to attract guests without hurting the hotel’s brand
They will replace the need to monitor revenue reports
Explanation:
John says the promotions will use value offers without discounting the brand, so they are intended to support revenue without damaging brand image.
5.
How will John monitor the progress of the recovery plan?
By using weekly revenue reports and customer feedback
By relying only on customer complaints
By waiting until the end of the quarter to review results
By checking occupancy only once a month
Explanation:
John states that weekly revenue reports and customer feedback will guide adjustments.
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Tiếp theo:
Flashcards và Quiz Từ Vựng: Trình Bày Kế Hoạch Phục Hồi Doanh Thu Sau Cải Tạo Khách Sạn – Advanced Level
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