Listening Quiz: Xu Hướng Điểm Hài Lòng Khách – Easy Level

1. What is the conversation mainly about?

A plan to hire more hotel staff for the front desk
A complaint about noisy rooms and poor housekeeping
A review of holiday discounts for returning guests
A discussion of changes in guest satisfaction scores and ways to improve the hotel experience

2. By how many points did the guest satisfaction scores go up last month?

3. What did a few guests say was slow?

4. What can be inferred about the new room service?

5. Why does Emma say she will talk to the kitchen team?