Listening Quiz: Xu Hướng Điểm Hài Lòng Khách – Easy Level

1. What is the conversation mainly about?

A discussion of changes in guest satisfaction scores and ways to improve the hotel experience
A complaint about noisy rooms and poor housekeeping
A plan to hire more hotel staff for the front desk
A review of holiday discounts for returning guests

2. By how many points did the guest satisfaction scores go up last month?

3. What did a few guests say was slow?

4. What can be inferred about the new room service?

5. Why does Emma say she will talk to the kitchen team?