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Listening Quiz: Xử Lý Hiểu Lầm Văn Hóa – Easy Level
Th8 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
A discussion about scheduling a restaurant delivery
A plan to change the restaurant menu for all guests
A problem with a guest’s meal and how to handle it
A complaint about a missing reservation
Explanation:
Robert and Mia discuss a guest who was unhappy with the meal’s spice level and talk about how to resolve the issue respectfully.
2.
Why was the guest upset about the meal?
The order was incomplete
The meal was served late
The food was cold
The guest did not like the spice level
Explanation:
Robert says the guest did not like the spice level.
3.
What does Robert suggest they do to fix the problem?
Offer the guest a free dessert
Replace the chef immediately
Serve the same meal again
Ask the guest their preference politely
Explanation:
Robert says, ‘We can politely ask the guest their preference.’
4.
What can be inferred about Mia’s attitude toward the guest?
She thinks the guest is being unreasonable
She wants to argue about the meal
She wants to speak respectfully and listen
She wants to ignore the complaint
Explanation:
Mia says she will speak kindly and listen carefully, which shows a respectful attitude toward the guest.
5.
Why does Robert say, ‘Let’s make the guest happy’?
To ask Mia to change her job
To suggest ending the conversation quickly
To blame Mia for the mistake
To show that customer satisfaction is important
Explanation:
Robert’s comment shows he wants to resolve the issue and make the guest feel welcome and satisfied.
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Listening Lesson
Vocabulary Flashcards and Quiz
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