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Listening Quiz: Xử Lý Hiểu Lầm Văn Hóa – Easy Level
Th8 10, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
A plan to change the restaurant menu for all guests
A problem with a guest’s meal and how to handle it
A complaint about a missing reservation
A discussion about scheduling a restaurant delivery
Explanation:
Robert and Mia discuss a guest who was unhappy with the meal’s spice level and talk about how to resolve the issue respectfully.
2.
Why was the guest upset about the meal?
The guest did not like the spice level
The meal was served late
The order was incomplete
The food was cold
Explanation:
Robert says the guest did not like the spice level.
3.
What does Robert suggest they do to fix the problem?
Ask the guest their preference politely
Offer the guest a free dessert
Replace the chef immediately
Serve the same meal again
Explanation:
Robert says, ‘We can politely ask the guest their preference.’
4.
What can be inferred about Mia’s attitude toward the guest?
She wants to ignore the complaint
She thinks the guest is being unreasonable
She wants to speak respectfully and listen
She wants to argue about the meal
Explanation:
Mia says she will speak kindly and listen carefully, which shows a respectful attitude toward the guest.
5.
Why does Robert say, ‘Let’s make the guest happy’?
To blame Mia for the mistake
To suggest ending the conversation quickly
To show that customer satisfaction is important
To ask Mia to change her job
Explanation:
Robert’s comment shows he wants to resolve the issue and make the guest feel welcome and satisfied.
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Listening Lesson
Vocabulary Flashcards and Quiz
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