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Listening Quiz: Xử Lý Khiếu Nại Chất Lượng Thức Ăn – Easy Level
Th3 25, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
Why does Michael speak with Sophia?
He wants to make a reservation.
He is asking for the chef’s recipe.
He is unhappy with the soup he received.
He wants to place a new food order.
Explanation:
Michael says he is not happy with his food and explains that the soup tastes strange and cold.
2.
What does Michael say is wrong with the soup?
It is too salty and spicy.
It has too much meat in it.
It looks burnt and oily.
It tastes strange and cold.
Explanation:
Michael directly says, ‘The soup tastes strange and cold.’
3.
What does Sophia do after hearing Michael’s complaint?
She says she will check with the chef.
She offers him a discount immediately.
She asks Michael to leave the restaurant.
She tells him the soup cannot be changed.
Explanation:
Sophia responds, ‘Let me check with the chef.’
4.
What can be inferred about Sophia’s response to Michael’s complaint?
She believes the soup was prepared correctly.
She wants to avoid helping him.
She thinks Michael is lying about the soup.
She is trying to solve the problem politely.
Explanation:
Sophia apologizes, checks with the chef, and offers a new soup, which shows she is trying to help resolve the issue politely.
5.
How does Michael describe the new soup?
It is hot and salty.
It is sweet and crunchy.
It is cold and bitter.
It is fresh and warm.
Explanation:
Michael says, ‘Yes, this soup tastes fresh and warm.’
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