Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Xử Lý Khiếu Nại Chất Lượng Thức Ăn – Easy Level
Th3 25, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
Why does Michael speak with Sophia?
He is asking for the chef’s recipe.
He wants to place a new food order.
He wants to make a reservation.
He is unhappy with the soup he received.
Explanation:
Michael says he is not happy with his food and explains that the soup tastes strange and cold.
2.
What does Michael say is wrong with the soup?
It tastes strange and cold.
It has too much meat in it.
It looks burnt and oily.
It is too salty and spicy.
Explanation:
Michael directly says, ‘The soup tastes strange and cold.’
3.
What does Sophia do after hearing Michael’s complaint?
She asks Michael to leave the restaurant.
She tells him the soup cannot be changed.
She says she will check with the chef.
She offers him a discount immediately.
Explanation:
Sophia responds, ‘Let me check with the chef.’
4.
What can be inferred about Sophia’s response to Michael’s complaint?
She believes the soup was prepared correctly.
She thinks Michael is lying about the soup.
She wants to avoid helping him.
She is trying to solve the problem politely.
Explanation:
Sophia apologizes, checks with the chef, and offers a new soup, which shows she is trying to help resolve the issue politely.
5.
How does Michael describe the new soup?
It is hot and salty.
It is fresh and warm.
It is sweet and crunchy.
It is cold and bitter.
Explanation:
Michael says, ‘Yes, this soup tastes fresh and warm.’
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Listening Quiz: Khiếu Nại Với Trưởng Phi Hành Đoàn – Easy Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Thiết Kế Tổ Chức Cho Đơn Vị Kinh Doanh Mới – Easy Level
→