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Listening Quiz: Cuộc Họp Đánh Giá Hiệu Suất Chatbot – Easy Level
Th11 1, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà khoa học dữ liệu (English for Data Scientist)
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1.
What is the main topic of the conversation?
A meeting about hiring new customer service staff
A complaint about a chatbot failing to answer questions
A review of a company’s monthly sales results
A discussion of a chatbot’s performance and planned improvements
Explanation:
Laura and Kevin discuss the chatbot report, its results, what improved it, customer feedback, and the next planned feature.
2.
What percentage of customer questions did the chatbot solve?
B
A
D
C
Explanation:
Laura says, “The chatbot solved 75% of customer questions.”
3.
What changes helped improve the chatbot’s performance?
A
C
D
B
Explanation:
Laura explains that they added more training data and fixed bugs.
4.
How did customers respond to the chatbot?
A
D
B
C
Explanation:
Laura says that 80% of users said the chatbot was helpful.
5.
What can be inferred about the chatbot team’s attitude toward the chatbot’s future?
A
B
C
D
Explanation:
Kevin says, “That sounds great. Keep me updated,” after Laura mentions voice support, which suggests they are positive about the chatbot’s future plans.
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