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Listening Quiz: Quản Lý Kỳ Vọng Khách Hàng Sau Khi Bị Từ Chối Quy Hoạch – Easy Level
Th7 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Kiến Trúc (English for Architect)
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1.
What is the conversation mainly about?
A celebration of a successful council approval
A complaint about traffic near a new office
A discussion of a planning application being refused and the next steps
A report about a completed building project
Explanation:
Emily tells William that the planning application was refused, explains the council’s concerns, and says the plans can be revised and resubmitted.
2.
Why did the council refuse the planning application?
They had concerns about the building height and traffic
The project cost too much
William submitted the wrong forms
The building was already under construction
Explanation:
Emily says the council worried about the building height and traffic.
3.
What does Emily say they can do after the refusal?
Revise the plans and resubmit them
Start construction immediately
Wait for the council to call back
Cancel the project completely
Explanation:
Emily clearly says, “Yes, we can revise the plans and resubmit.”
4.
How does William likely feel after hearing the news?
Relieved because the project is already approved
Surprised because he did not expect the refusal
Confused because Emily gave no explanation
Angry because Emily hid the information
Explanation:
William says, “Refused? I did not expect that at all,” which shows surprise.
5.
How long does Emily say it may take to update everything?
A few weeks
A few days
Until next year
A few months
Explanation:
Emily says, “It may take a few weeks to update everything.”
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