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Listening Quiz: Quản Lý Phình To Phạm Vi Với Khách Hàng – Medium Level
Th8 19, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Kiến Trúc (English for Architect)
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1.
What is the main issue Sophia and James are discussing?
How to manage a client’s request for additional features
How to choose a new software tool for the team
How to prepare a final project report
How to train a new employee on project tasks
Explanation:
The conversation focuses on the client asking for more features again and how Sophia and James should respond to avoid delays and manage scope creep.
2.
What does James say they must explain to the client clearly?
How to cancel the original agreement
Which team member will do the coding
Why the project team is too busy right now
The impact of the added features on time and cost
Explanation:
James says they must explain the impact clearly, and Sophia asks specifically about telling the client about the extra time and cost.
3.
What does James suggest they remind the client about?
The original agreement
The project’s marketing plan
A discount for early payment
The team’s vacation schedule
Explanation:
James says, ‘Also, remind them about the original agreement.’
4.
Why does James want Sophia to give examples of tasks that will take longer?
To ask the client to rewrite the original agreement
To show the client that the added work will affect the schedule
To prove that the team cannot complete the project
To suggest that the project should be canceled
Explanation:
James says to give examples of tasks that will take longer because Sophia thinks the client does not understand how much work is being added. This supports the idea that examples will help show the effect on the schedule.
5.
What will Sophia most likely do next?
Prepare a message, call the client, and explain the changes
Tell James to handle the conversation alone
Ask the client to pay before any work is done
Ignore the client’s request and continue the project
Explanation:
Sophia says she will prepare a message and later says, ‘I will call the client and explain everything.’
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