Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Debriefing After Service Failure – Advanced Level
Th4 18, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
‹
1
2
3
4
5
›
1.
What is the main topic of Jessica and William’s conversation?
A complaint about office equipment problems
A discussion about hiring additional warehouse workers
A new marketing campaign for customers
A service failure and how to prevent it from happening again
Explanation:
They discuss a service failure, identify causes such as delayed inventory updates and wrong shipments, and suggest ways to improve and prevent it from happening again.
2.
According to William, where did the delay start?
At the customer service desk
During software installation
In the billing department
In the warehouse
Explanation:
William says, “I think the delay started in the warehouse.”
3.
What did Jessica say was not updated on time?
The shipment checklist
The inventory system
The training schedule
The customer list
Explanation:
Jessica states, “The inventory system was not updated on time.”
4.
Why do Jessica and William want to improve communication between teams?
To make customers pay earlier
To reduce the number of warehouse employees
To help prevent mistakes like wrong shipments
To change the company’s business hours
Explanation:
They say poor communication and an outdated inventory system led to wrong shipments, so improving communication would help prevent similar errors.
5.
What will William do next?
Cancel the meeting next week
Update the inventory system himself
Prepare the training materials
Call the customers immediately
Explanation:
Jessica says she will schedule a meeting next week, and William responds, “I will prepare the training materials.”
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Cho Cố Vấn Pháp Lý: Thay Đổi Hội Đồng Quản Trị – Advanced Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Chiến Lược Chiến Dịch Lấy Lại Khách Hàng – Advanced Level
→