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Listening Quiz: Dispute Over Damaged Goods – Medium Level
Th6 20, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Điều phối viên logistics (English for Logistics Coordinator)
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1.
What is the main issue discussed in the conversation?
A plan to deliver new goods to a customer
A delay in preparing the shipping documents
A dispute over who is responsible for damaged goods
A request to change the packing materials
Explanation:
Paul says the carrier claims the damage is the company’s fault, and the two discuss how to prove the goods were packed carefully and resolve the disagreement.
2.
What proof do Paul and Emily say they have about the packing process?
A witness statement from the carrier
A new shipping contract
Signed delivery receipts
Photos and videos
Explanation:
Paul explicitly says, ‘Yes, we have photos and videos’ when Emily asks if they have proof of the packing process.
3.
What does Emily suggest they do to show the carrier their evidence?
Ignore the claim and move on
Show the photos and videos to the carrier
Wait until the carrier contacts them
Send the goods back immediately
Explanation:
Emily says, ‘We should show this to the carrier,’ referring to the proof they have.
4.
What can be inferred about Paul and Emily’s approach to the problem?
They want to avoid speaking to the carrier
They believe the carrier is definitely telling the truth
They plan to replace all the damaged goods themselves
They want to handle the dispute calmly and quickly
Explanation:
They say they must solve the issue quickly, ask for a meeting, and stay calm and clear, which shows they want to handle the dispute calmly and efficiently.
5.
What will Paul do next according to the conversation?
Contact the carrier to set a time
Pack the goods again with extra materials
Prepare the documents and evidence
Ask Emily to stop the discussion
Explanation:
Paul says, ‘I will contact the carrier to set a time,’ which indicates his next action.
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