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Listening Quiz: Đào Tạo Nhân Viên Bán Hàng Mới – Easy Level
Th8 20, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main purpose of the conversation?
To compare two different sales products
To introduce a new sales hire to a product’s features and support
To schedule a team meeting for next week
To discuss a customer complaint about a warranty
Explanation:
Sarah is welcoming Michael and explaining the product’s features, customer support, and warranty.
2.
What does Sarah say the product does for customers?
It lowers the price of shipping
It requires special training
It saves time and reduces errors
It comes in different colors
Explanation:
Sarah says the product helps customers by saving time and reducing errors.
3.
How long is the warranty for the product?
One year
Six months
Five years
Two years
Explanation:
Sarah clearly states that the product has a two-year warranty.
4.
What kind of customer support does the company offer?
Email support only
Support during business hours only
No customer support
24/7 customer support
Explanation:
Sarah says, ‘We offer 24/7 customer support.’
5.
How does Michael seem to feel by the end of the conversation?
Angry about the warranty
Unwilling to learn more
Confused and frustrated
Interested and thankful
Explanation:
Michael says the product sounds useful and ends by thanking Sarah for the help, which shows he is interested and thankful.
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