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Listening Quiz: Giải Thích Việc Loại Bỏ Tính Năng cho Khách Hàng – Easy Level
Th4 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main topic of the conversation?
A meeting to design a new social media platform
A discussion about removing a chat feature and replacing it with a message board
A complaint about app pricing and subscription plans
A plan to add video calling to the app
Explanation:
Mia explains that the app’s chat feature was removed because it was not working well, and that a faster message board will replace it.
2.
Why did Mia say the chat feature was removed?
Daniel asked for it to be removed
It was not working well for users
Too many users requested a different app
The company wanted to charge extra for it
Explanation:
Mia directly says, ‘The chat was not working well for users.’
3.
What will the app add soon?
A video chat tool
A new payment system
A faster message board
A daily news feed
Explanation:
Mia says, ‘We will add a faster message board soon.’
4.
What can be inferred about the new message board?
It was removed because it was too costly to maintain
It is already available and working now
It will have exactly the same features as the removed chat feature
It will be an improvement, but it will not fully replace the chat feature right away
Explanation:
Mia says the board will be added soon and that it will have some features, but not all now, which suggests it is an incomplete replacement at this stage.
5.
Why does Mia mention improving user experience?
To explain the goal behind replacing the chat feature
To say the company is ending the app
To ask Daniel to test the app
To blame users for the chat problems
Explanation:
Mia says, ‘We want to improve user experience,’ which explains the purpose of the change and the new message board.
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