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Listening Quiz: Gọi Thành Công Khách Hàng về Sử Dụng – Medium Level
Th8 22, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
How do most customers use the product?
They only use it on weekends.
They use it mainly for training sessions.
They use it daily for their tasks.
They use it once a month.
Explanation:
Mia says that most customers use the product daily for their tasks.
2.
What problem do some customers have with the product?
They rarely complete any tasks.
They cannot access the reporting tool.
They find the setup process confusing.
They want the product removed.
Explanation:
Mia explains that some customers find the setup process confusing.
3.
Which feature is used the most?
The setup instructions.
The advanced settings.
The customer tasks feature.
The reporting tool.
Explanation:
Mia says the reporting tool is used the most.
4.
What is Mia suggesting about the advanced settings?
They may be worth improving because some customers could benefit.
They do not affect customers at all.
They should definitely be removed right away.
They are already the most popular feature.
Explanation:
Mia says improving the advanced settings might help some customers, which suggests they may be worth improving.
5.
What is the main purpose of the call?
To review a complaint about a single customer.
To announce a price increase for the product.
To discuss customer usage and possible product improvements.
To train new customers on every product feature.
Explanation:
The conversation focuses on how customers use the product, common problems, and ideas to improve features and monitor usage.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Tiếng Anh Marketing: Gọi Thành Công Khách Hàng về Sử Dụng – Medium Level
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Flashcards và Quiz Từ Vựng: Bàn Về Thiết Kế Đồ Gá Cho Gia Công Phức Tạp – Advanced Level
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