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Listening Quiz: Hiểu Tác Động Khách Hàng – Easy Level
Th2 4, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main topic of Daniel and Sophia’s conversation?
The importance of understanding customers when building features
A plan to reduce the number of features a team builds
How to choose the best new technology for a team
Why customer feedback should be ignored during development
Explanation:
They discuss building new features to solve customer problems, seeing things from the customer’s view, and using feedback to build what customers need.
2.
According to Daniel, how can the team better understand customers?
By building features more quickly
By focusing more on the technology
By talking to customers and asking for feedback
By interviewing competitors about their products
Explanation:
Daniel says, ‘We can talk to customers and ask for feedback.’
3.
What does Sophia say sometimes happens when the team works on features?
They spend too much time talking to customers
They forget to build anything useful
They focus too much on the technology
They disagree about every new idea
Explanation:
Sophia says, ‘Sometimes we focus too much on the technology.’
4.
What does Daniel want the team to do differently?
Think more about how customers experience their work
Stop building new features entirely
Let only engineers decide what to build
Avoid asking customers for opinions
Explanation:
Daniel says they need to see things from the customer’s view and talk to customers, which implies he wants the team to think more about customer experience.
5.
Why does Sophia say she will share this idea with the team?
Because she wants to complain about the current project
Because she plans to replace Daniel on the project
Because she agrees the idea is useful and should be communicated
Because she wants to delay the release date
Explanation:
Sophia says, ‘That sounds good,’ ‘I agree,’ and then says she will share the idea with the team, showing she supports it and wants others to hear it.
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