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Listening Quiz: Phản Hồi Phản Hồi Khách Hàng – Easy Level
Th7 16, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main topic of Robert and Emma’s conversation?
Responding to customer feedback about a difficult product
Hiring a new employee
Choosing a new product to sell
Planning a company party
Explanation:
They discuss customer feedback saying the product is hard to use and suggest ways to improve the instructions and respond to the customer.
2.
What does Robert suggest adding to the instructions?
More pictures
A longer warranty
A discount coupon
A new logo
Explanation:
Robert says, ‘We can add more pictures.’
3.
What does Emma say might help customers understand the product?
A larger box
A video
A new color
A phone call
Explanation:
Emma says, ‘Also, maybe a video will help customers.’
4.
Why does Robert agree to ask the customer for more details?
He believes the feedback was not useful
He wants to delay replying to the customer
He thinks the extra details will help solve the problem
He wants to offer the customer a refund immediately
Explanation:
Robert says that asking for more details ‘will help us fix the problem,’ which shows he thinks the extra information will help solve it.
5.
What will Emma do next?
She will call the customer service manager
She will send a message to thank the customer
She will stop using customer feedback
She will redesign the product immediately
Explanation:
Emma says, ‘I will write a reply to thank them’ and then, ‘I will send the message today.’
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Listening Lesson
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