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Listening Quiz: Phỏng Vấn Khám Phá Khách Hàng – Easy Level
Th11 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main purpose of the conversation?
John is asking Linda to place a new order today.
John and Linda are discussing a delivery problem.
Linda is teaching John how to use the product.
John is interviewing Linda to learn how to improve the product.
Explanation:
John asks Linda for feedback about the product, competitors, and ways to improve it so he can keep her as a customer.
2.
What does Linda like about John’s product?
It has the most special tools.
It has the lowest price.
It works better than all competitors.
It is easy to use.
Explanation:
Linda says, ‘I like that it is easy to use.’
3.
Why does Linda sometimes use two other products?
They have some special tools she needs.
They are easier to buy.
They are much cheaper.
They are recommended by John.
Explanation:
Linda says she uses two other products sometimes because ‘They have some special tools I need.’
4.
What can be inferred about Linda’s view of the competitors’ products?
They are all easier to use than John’s product.
They are the same as John’s product in every way.
They are more expensive and have fewer tools.
They are cheaper but not as full-featured as John’s product.
Explanation:
Linda says some competitors have better prices but fewer features, which implies they are cheaper but less feature-rich.
5.
What does Linda suggest John should do to keep her as a customer?
Focus only on lower prices.
Offer free shipping and faster delivery.
Add more tools and keep prices fair.
Reduce the number of features.
Explanation:
Linda directly says, ‘Add more tools and keep prices fair.’
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