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Listening Quiz: Thảo Luận về Nâng Cấp Nền Tảng CRM – Advanced Level
Th4 2, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What are Anna and Michael mainly discussing?
A new email marketing campaign
A plan to hire more sales staff
A budget cut for the IT department
A CRM platform upgrade and its requirements
Explanation:
They discuss the CRM upgrade, including user capacity, email integration, reporting, timeline, training, and data migration risks.
2.
How many users can the new platform support?
B. Up to one hundred users
D. Unlimited users
C. Up to five hundred users
A. Up to fifty users
Explanation:
Michael says, ‘It supports up to five hundred users.’
3.
What will Michael do today?
A. Start training the sales team
B. Back up all data
D. Finish the upgrade testing
C. Draft the plan
Explanation:
At the end, Michael says, ‘I will draft the plan today.’
4.
What can be inferred about the new CRM platform?
B. It only works with one email service
C. It cannot handle testing before launch
D. It requires the sales team to do the migration themselves
A. It is designed to meet several business needs at once
Explanation:
The platform supports more users, integrates with major email services, has advanced reporting tools, and includes testing and data backup, so it is meant to meet several needs.
5.
Why does Anna mention real-time reporting features?
C. To change the topic to sales training
D. To suggest canceling the CRM upgrade
B. To make sure the new system includes an important needed feature
A. To ask Michael to reduce the upgrade cost
Explanation:
Anna says, ‘We also need real-time reporting features,’ showing she is checking that the new system includes that requirement.
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