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Listening Quiz: Thuyết Trình Nghiên Cứu Khách Hàng – Easy Level
Th11 30, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main purpose of John’s presentation?
To announce a new product launch
To train the help team
To share customer research results
To explain how to use the app
Explanation:
John says, “I will share our research results,” and the conversation focuses on what customers said about the app.
2.
What new feature do customers like the idea of?
Easier app navigation
Faster support
A bigger help team
A dark mode
Explanation:
John states that customers “like the idea of a dark mode.”
3.
What complaint did many customers mention?
The app is slow sometimes
The navigation is too difficult
The help team is unavailable on weekends
The app has too many new features
Explanation:
John says, “many said the app is slow sometimes.”
4.
What can be inferred about Laura’s reaction to the customer feedback?
She plans to stop using the app
She believes the customers only care about design
She wants the company to respond to the issues
She thinks the research is not useful
Explanation:
Laura says they should fix the slowness quickly and improve the help team, which shows she wants the company to respond to the issues.
5.
What will John do with the information he collected?
Use it to redesign the help team
Share it with the developers
Keep it for a future meeting
Send it to the customers
Explanation:
John says, “I will share these points with the developers.”
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