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Listening Quiz: Thuyết Trình Nghiên Cứu Khách Hàng – Easy Level
Th11 30, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main purpose of John’s presentation?
To train the help team
To share customer research results
To explain how to use the app
To announce a new product launch
Explanation:
John says, “I will share our research results,” and the conversation focuses on what customers said about the app.
2.
What new feature do customers like the idea of?
Faster support
Easier app navigation
A bigger help team
A dark mode
Explanation:
John states that customers “like the idea of a dark mode.”
3.
What complaint did many customers mention?
The app has too many new features
The help team is unavailable on weekends
The app is slow sometimes
The navigation is too difficult
Explanation:
John says, “many said the app is slow sometimes.”
4.
What can be inferred about Laura’s reaction to the customer feedback?
She wants the company to respond to the issues
She thinks the research is not useful
She believes the customers only care about design
She plans to stop using the app
Explanation:
Laura says they should fix the slowness quickly and improve the help team, which shows she wants the company to respond to the issues.
5.
What will John do with the information he collected?
Keep it for a future meeting
Use it to redesign the help team
Send it to the customers
Share it with the developers
Explanation:
John says, “I will share these points with the developers.”
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