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Listening Quiz: Thuyết Trình Phân Tích Phản Hồi Khách Hàng – Easy Level
Th3 12, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main purpose of Linda and Michael’s conversation?
To decide on a new company budget
To plan a customer service training session
To compare two different products
To discuss customer feedback about a product and how to use it
Explanation:
They talk about feedback on the product, including what customers like and what needs improvement, and how different teams can use the information.
2.
What did most customers say they liked about the product?
Its color options
Its battery life
Its design
Its price
Explanation:
Linda says, ‘Most customers like the design. They find it easy to use.’
3.
What complaint did some customers mention?
The product is too expensive
The battery life is short
The product is too heavy
The product is hard to use
Explanation:
Linda states that some customers said ‘the battery life is short.’
4.
Why does Michael say marketing can use the request for more color options?
Because color options could help attract more buyers
Because customers complained about the battery life
Because the product team already added new colors
Because the report is only for the design team
Explanation:
Michael says, ‘Marketing can use that to attract more buyers,’ which shows he thinks more color options could help sales.
5.
What will Linda do next?
Call the product team immediately
Ask customers more questions
Change the product design herself
Send the report by the end of today
Explanation:
Linda says, ‘I will send it by the end of today,’ which clearly states her next action.
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Listening Lesson
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Tiếng Anh Marketing: Thuyết Trình Phân Tích Phản Hồi Khách Hàng – Easy Level
Tiếp theo:
Tiếng Anh Cơ Khí: Đề Xuất Năng Lượng Tái Tạo Cho Khu Công Nghiệp – Medium Level
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