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Listening Quiz: Xem Xét Kinh Doanh Cấp Cao Khách Hàng – Easy Level
Th8 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main topic of the conversation?
Reviewing a customer complaint about billing
Discussing product adoption results and support needs
Planning a company holiday party
Introducing a new employee to the team
Explanation:
Mia and James discuss product adoption, the results so far, and a need for extra training.
2.
According to James, what outcome has his team noticed so far?
They increased their sales by 20%
They are more efficient now
They hired more staff
They completed the project early
Explanation:
James says, ‘Our team is more efficient now.’
3.
By how much did James say the team reduced errors?
25%
15%
10%
20%
Explanation:
James says, ‘We also reduced errors by 20%.’
4.
Why does Mia offer to arrange extra sessions?
To help users who need more training
To ask James to replace his team members
To cancel the current product adoption plan
To prepare for a holiday event
Explanation:
James says some users need more training, and Mia responds that she can arrange extra sessions to help.
5.
What can be inferred about James’s attitude toward the product adoption so far?
He thinks the product has caused more errors
He wants to stop using the product
He is angry that Mia asked questions
He is generally pleased with the progress
Explanation:
James says they have seen good progress and mentions positive outcomes, so he seems pleased overall.
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