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Listening Quiz: Xem Xét Kinh Doanh Cấp Cao Khách Hàng – Easy Level
Th8 9, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý marketing (English for Marketing Manager)
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1.
What is the main topic of the conversation?
Reviewing a customer complaint about billing
Introducing a new employee to the team
Planning a company holiday party
Discussing product adoption results and support needs
Explanation:
Mia and James discuss product adoption, the results so far, and a need for extra training.
2.
According to James, what outcome has his team noticed so far?
They increased their sales by 20%
They hired more staff
They completed the project early
They are more efficient now
Explanation:
James says, ‘Our team is more efficient now.’
3.
By how much did James say the team reduced errors?
10%
25%
20%
15%
Explanation:
James says, ‘We also reduced errors by 20%.’
4.
Why does Mia offer to arrange extra sessions?
To cancel the current product adoption plan
To help users who need more training
To prepare for a holiday event
To ask James to replace his team members
Explanation:
James says some users need more training, and Mia responds that she can arrange extra sessions to help.
5.
What can be inferred about James’s attitude toward the product adoption so far?
He is generally pleased with the progress
He thinks the product has caused more errors
He wants to stop using the product
He is angry that Mia asked questions
Explanation:
James says they have seen good progress and mentions positive outcomes, so he seems pleased overall.
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