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Listening Quiz: Băn khoăn về vị trí bàn – Medium Level
Th6 24, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the conversation mainly about?
A. William asks for help because he received a table that is not the one he reserved
B. Emily explains the restaurant’s menu and daily specials
D. Emily and William discuss a reservation for a large group
C. William complains about the price of his meal
Explanation:
William says he reserved a window seat but was seated far away, and Emily offers to move him to a free window table. The conversation is mainly about correcting the table location.
2.
Why is William upset when he speaks to Emily?
A. His meal is taking too long to arrive
B. He reserved a window seat, but his current table is far away
D. He wants to change his order after being seated
C. The restaurant is too crowded for him to sit down
Explanation:
William directly says, ‘I reserved a window seat, but this is far away.’
3.
What does Emily offer to do after checking the situation?
A. Give William a discount on his meal
D. Bring William a different menu
B. Move William to a free window table
C. Cancel William’s reservation
Explanation:
Emily says, ‘We have one window table free now. Would you like to move?’ which shows she offers him a free window table.
4.
Why does Emily say, ‘We want all our guests to be happy’?
D. To say that the window tables are only for special customers
C. To ask William to leave the restaurant quickly
A. To explain that the restaurant cares about fixing the seating problem
B. To tell William that he must wait longer
Explanation:
Emily says this after offering to move William, showing her intention is to reassure him and explain that the restaurant wants to resolve the issue.
5.
How does William likely feel after Emily helps him?
C. Angry because he had to move tables
B. More satisfied with his visit
A. Still frustrated because nothing changed
D. Confused about where his reservation is
Explanation:
William says, ‘This makes my visit much better,’ which shows he feels more satisfied after Emily fixes the problem.
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