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Listening Quiz: Băn khoăn về vị trí bàn – Medium Level
Th6 24, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the conversation mainly about?
D. Emily and William discuss a reservation for a large group
C. William complains about the price of his meal
B. Emily explains the restaurant’s menu and daily specials
A. William asks for help because he received a table that is not the one he reserved
Explanation:
William says he reserved a window seat but was seated far away, and Emily offers to move him to a free window table. The conversation is mainly about correcting the table location.
2.
Why is William upset when he speaks to Emily?
C. The restaurant is too crowded for him to sit down
A. His meal is taking too long to arrive
D. He wants to change his order after being seated
B. He reserved a window seat, but his current table is far away
Explanation:
William directly says, ‘I reserved a window seat, but this is far away.’
3.
What does Emily offer to do after checking the situation?
C. Cancel William’s reservation
D. Bring William a different menu
B. Move William to a free window table
A. Give William a discount on his meal
Explanation:
Emily says, ‘We have one window table free now. Would you like to move?’ which shows she offers him a free window table.
4.
Why does Emily say, ‘We want all our guests to be happy’?
A. To explain that the restaurant cares about fixing the seating problem
D. To say that the window tables are only for special customers
C. To ask William to leave the restaurant quickly
B. To tell William that he must wait longer
Explanation:
Emily says this after offering to move William, showing her intention is to reassure him and explain that the restaurant wants to resolve the issue.
5.
How does William likely feel after Emily helps him?
C. Angry because he had to move tables
D. Confused about where his reservation is
B. More satisfied with his visit
A. Still frustrated because nothing changed
Explanation:
William says, ‘This makes my visit much better,’ which shows he feels more satisfied after Emily fixes the problem.
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