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Listening Quiz: Thu thập Phản hồi từ Khách hàng Chưa hài lòng – Advanced Level
Th2 13, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main purpose of the conversation?
To compare different hotels in the area
To explain how to prepare breakfast at a hotel
To arrange a new reservation for a guest
To discuss a hotel guest’s complaints and the hotel’s response
Explanation:
James calls Laura to discuss her recent stay, listen to her complaints, and respond on behalf of the hotel.
2.
What problem did Laura mention about her room?
It was not clean when she arrived
It had no air conditioning
It was smaller than expected
It was too noisy at night
Explanation:
Laura says, ‘the room was not clean when I arrived.’
3.
What did Laura say about the breakfast?
It was missing
It was served too late
It was delayed
It was cold
Explanation:
Laura says, ‘the breakfast was cold.’
4.
How does Laura feel about staying at the hotel again?
She is planning to recommend the hotel immediately
She is willing to return if improvements are made
She definitely will not return
She already booked another stay
Explanation:
Laura says she wants to stay again, but she needs to see changes first, so her return depends on improvements.
5.
Why does James say, ‘We value your feedback’?
To ask Laura to leave a review online
To show that the hotel takes Laura’s concerns seriously
To end the conversation quickly
To suggest Laura call another department
Explanation:
James says this after hearing Laura’s complaints, showing appreciation for her comments and concern about improving service.
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