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Listening Quiz: Xử lý khiếu nại quấy rối tại nơi làm việc – Advanced Level
Th1 1, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhà hàng (English for Restaurant Manager)
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1.
What is the main topic of the conversation?
A plan to hire two new team members
A request for a salary increase
A discussion about a new meeting schedule
A complaint about rude comments at work
Explanation:
Kevin reports that a coworker made rude comments, and Mia responds by starting an investigation into the complaint.
2.
When did the rude comments happen?
During a meeting last week
After work yesterday
At the end of the month
While Kevin was on vacation
Explanation:
Kevin says, ‘It happened last week during a meeting.’
3.
How many other team members were present when the comments were made?
Four
Three
One
Two
Explanation:
Kevin says that two other team members were there.
4.
Why does Mia say, ‘We will talk to them to get more details’?
To explain why Kevin should quit his job
To ask the team members for more information about the incident
To invite the team members to a meeting party
To tell Kevin to stop complaining
Explanation:
Mia says this after Kevin explains that two other team members witnessed the comments, so she means the team members will be asked for more details.
5.
What can be inferred about Kevin after speaking with Mia?
He plans to ignore the issue and move on
He believes the coworker will be promoted
He feels more comfortable because the complaint is being taken seriously
He is unhappy that anyone else knows about the complaint
Explanation:
Kevin says, ‘I feel safer now,’ after Mia explains that they will investigate and keep his information private.
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Tiếng Anh Phân Tích Chính Sách: Phản Hồi Sửa Đổi của Phe Đối Lập – Medium Level
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Tiếng Anh Kinh Doanh: Cải thiện tính minh bạch trong chuỗi cung ứng ngành may mặc – Advanced Level
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