Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Hội Thảo Persona Với Bán Hàng Và Chăm Sóc Khách Hàng – Easy Level
Th10 22, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh Nội Dung Số (English for Digital Content)
‹
1
2
3
4
5
›
1.
What is the main purpose of the workshop?
To discuss company rules and schedules
To understand customers better using personas
To train employees on a new sales system
To introduce a new product to customers
Explanation:
Michael says, “We want to understand our customers better,” and explains that they will use personas to do this.
2.
What does Michael say personas show?
Sales targets
Service hours
Customer types
Product prices
Explanation:
Michael says, “We will use personas. These show customer types.”
3.
What kind of customer does Olivia mention first?
A customer who only buys during sales
A customer who wants fast help
A customer who wants detailed product info
A customer who prefers online shopping
Explanation:
Olivia says, “I have seen some customers who want fast help.”
4.
Why does Michael say, “Yes, your frontline knowledge is very important”?
To tell Olivia that her idea is incorrect
To thank Olivia for suggesting a new workshop topic
To show that sales and service staff can provide useful customer insights
To explain why the workshop is ending soon
Explanation:
Michael agrees that sales and service can share insights and says frontline knowledge is important, showing he values their customer observations.
5.
What can be inferred about the traits written down in the workshop?
They will be used only for employee performance reviews
They are unrelated to customer needs
They will help the company support and sell to customers more effectively
They will replace the need for customer service staff
Explanation:
Olivia says, “This will help us sell and support better,” so the traits are being collected to improve sales and service.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Y Tế: Chiết Xuất Axit Nucleic Cho Xét Nghiệm Tải Lượng Vi-rút HIV – Easy Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Lời Khuyên Về Visa Cho Du Lịch – Easy Level
→