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Listening Quiz: Quản Lý Phúc Lợi Nhân Viên Tại Địa Bàn Thực Địa Xa Xôi – Advanced Level
Th8 13, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhân viên hỗ trợ phát triển (English for Development Aid Worker)
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1.
What is the main topic of the conversation?
How to train new counselors for a support service
How to reduce staff stress and support employee well-being in a remote field location
How to schedule more meetings with the main office
How to choose the best snacks and books for care packages
Explanation:
The speakers discuss several ways to help staff who feel isolated and stressed, including counseling, video calls, care packages, and manager training.
2.
What kind of counseling service is available to the staff?
A service that is available remotely, 24/7, and confidential
A service that is only for managers
A service that is only available during office hours
A service that requires staff to travel to the main office
Explanation:
Sarah says the counseling service is available remotely and that it is 24/7 and confidential.
3.
What does Sarah suggest to help staff feel connected?
Reducing the amount of work they do
Organizing regular video calls with the main office
Sending them to the main office for a week
Moving the whole team to a new location
Explanation:
Sarah says they can organize regular video calls with the main office, and John says that will help staff feel connected.
4.
What can be inferred about the staff in the remote field location?
They are satisfied with the current support and need no changes
They are probably experiencing loneliness or pressure because of their location
They are planning to leave the company soon
They prefer written reports over direct communication
Explanation:
John says some staff feel isolated and stressed, which suggests they may be experiencing loneliness or pressure because of where they work.
5.
What does John plan to do soon?
Arrange training for managers to spot stress signs
Send care packages to every employee
Hold a meeting at the main office
Cancel the counseling service
Explanation:
At the end, John says, ‘I will arrange that training soon,’ referring to training managers to spot stress signs.
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