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Listening Quiz: Giới Thiệu Thay Đổi Chiến Lược Mới – Advanced Level
Th1 29, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the main topic of the conversation?
A review of last year’s sales performance
A complaint about low customer satisfaction and slow deliveries
A discussion about a new company strategy and how it will be implemented
A plan to replace the entire management team
Explanation:
William announces that the company is starting a new strategy, and the rest of the conversation explains the reasons, tools, meetings, goals, and timeline for the change.
2.
According to William, what will the team focus on more under the new strategy?
Lowering prices and increasing advertising
Customer needs and speed
Hiring more staff and expanding offices
Reducing training and meetings
Explanation:
William says, “We will focus more on customer needs and speed.”
3.
What new support will the company provide soon?
Longer lunch breaks for employees
A new office location and vacation policy
New software and training sessions
A customer rewards program
Explanation:
William says that new software and training sessions will start soon.
4.
What can be inferred about how employees should handle questions or concerns about the change?
They should send questions directly to customers
They can speak to their manager at any time
They should avoid discussing the change with others
They should wait until the three-month review to speak up
Explanation:
William says, “They can talk to their manager anytime,” which implies employees should bring concerns to their manager whenever needed.
5.
How will the company measure success after the change?
By employee attendance and office size
By how many managers approve the plan
By the number of weekly meetings held
By customer satisfaction and faster project delivery
Explanation:
William states that success will be measured by customer satisfaction and faster project delivery.
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Listening Lesson
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