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Listening Quiz: Quản Lý Truyền Thông Trong Khi Điều Tra Quy Định – Advanced Level
Th8 18, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the main topic of the conversation?
Deciding whether to cancel the investigation
Choosing a new media company to handle publicity
Planning how to communicate carefully during a regulatory investigation
Discussing how to train employees for customer service
Explanation:
Mia and David discuss updating their communication plan, preparing a media statement, informing employees, training spokespeople, and involving legal during a regulatory investigation.
2.
What do Mia and David say about the statement for the media?
It should include personal opinions from employees
It should be factual and avoid speculation
It should be delayed until the investigation ends
It should be posted only on social media
Explanation:
Mia says the statement must be factual and avoid speculation.
3.
How do Mia and David plan to keep employees informed?
By waiting until the final report is released
By asking employees to find the information themselves
By holding a social event after the investigation
By sending regular updates
Explanation:
Mia says they should send regular updates to keep employees informed.
4.
What can be inferred about the investigation?
It is unrelated to the company’s communication plans
It is being handled without any need for legal help
It has already been resolved completely
It is causing anxiety and requires careful communication
Explanation:
They say the investigation is taking longer than expected, employees are anxious, and legal should be involved to avoid risky statements, so careful communication is needed.
5.
What will Mia do next?
Draft a new communication schedule
End the investigation discussions for the day
Speak to the media immediately without review
Tell employees to stop asking questions
Explanation:
Mia says, ‘I will draft a new communication schedule today,’ which directly states her next action.
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