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Listening Quiz: Quản Lý Xung Đột Lợi Ích Giữa Khách Hàng – Advanced Level
Th6 25, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the main topic of the conversation?
A dispute about employee scheduling
Managing a conflict of interest between two clients
A plan for increasing sales in a new market
Ways to improve customer service training
Explanation:
The speakers discuss how to handle a conflict of interest because two clients compete in the same sector.
2.
What does Sophia suggest to help manage the situation?
Keeping the clients’ information separate
Ending the relationship with both clients
Sharing all client information with both clients
Assigning the same team to both clients
Explanation:
Sophia says, ‘We should keep their information separate.’
3.
Why does David support assigning different teams to each client?
It will make the work faster
It will reduce the risk of bias
It will allow more data to be shared
It will save money on staffing
Explanation:
David says, ‘Yes, that will reduce the risk of bias.’
4.
Why does Sophia say they need to be transparent with both clients?
To avoid paying extra fees
To explain the limits of their work
To show that one client is more important
To encourage the clients to compete more
Explanation:
David responds, ‘We can explain the limits of our work,’ which shows the purpose of transparency.
5.
What can be inferred about how the speakers plan to handle the issue if a client complains?
They will tell both clients to solve it themselves
They will quickly listen and address the concern
They will stop documenting their work
They will ignore the complaint until it goes away
Explanation:
David says they must listen and address concerns quickly if a client feels they favor the other, so they plan to respond promptly to complaints.
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