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Listening Quiz: Xử Lý Khủng Hoảng Mạng Xã Hội – Easy Level
Th3 23, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the conversation mainly about?
Discussing how to create a new advertisement
Choosing a new customer service manager
Planning how to respond to a social media problem
Talking about a recent company party
Explanation:
Linda and William discuss how to respond to a bad video online, including apologizing, contacting the customer, offering a refund, and improving staff training.
2.
What does William suggest they should do first?
Call the police
Apologize publicly
Delete all social media accounts
Ignore the video
Explanation:
William says, ‘We should apologize publicly.’
3.
What does Linda say she will do?
Contact the customer and listen
Train the staff
Write the apology post
Offer a refund
Explanation:
Linda says, ‘I will contact the customer and listen.’
4.
What can be inferred about Linda and William’s attitude toward the problem?
They want to blame the customer
They want to solve it calmly and responsibly
They plan to keep the issue secret
They think the video is not important
Explanation:
They discuss apologizing, speaking to the customer, offering a refund, and improving training, which shows they want to handle the problem responsibly.
5.
What will William most likely do next?
Handle the apology post
Contact the customer
Make a new video online
Train the staff
Explanation:
William says, ‘I will handle the apology post,’ so that is the next action he will likely take.
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