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Listening Quiz: Cải thiện quy trình quản lý hàng trả lại – Advanced Level
Th5 8, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý chuỗi cung ứng (English for Supply Chain Manager)
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1.
What is the main topic of Emma and James’s conversation?
A problem with employee scheduling
The company’s marketing strategy for new customers
Plans to expand the warehouse
Ways to improve the returns management process
Explanation:
Emma reviewed the returns process and discussed how to shorten cycle time, automate steps, reduce costs, and improve customer satisfaction.
2.
How long does the returns process take on average now?
20 days
5 days
15 days
10 days
Explanation:
Emma says, “It takes about 15 days on average.”
3.
What causes most of the delays in the returns process?
Late customer responses
A shortage of warehouse space
Manual inspections and paperwork
Poor shipping routes
Explanation:
Emma states that the delays are caused mostly by manual inspections and paperwork.
4.
What solution does Emma suggest to automate some steps?
Changing the return policy
Moving the office
Hiring more staff
Using scanning and software
Explanation:
Emma says they can use scanning and software to automate steps.
5.
What can be inferred about the changes Emma and James want to make?
They are only focused on reducing paperwork, not costs
They are likely to make the returns process faster and cheaper
They expect customer satisfaction to stay the same
They will eliminate all returns immediately
Explanation:
Emma says automation will cut labor costs significantly, and faster returns will improve customer experience, so the changes are meant to make the process faster and cheaper.
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