Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Cải thiện quy trình quản lý hàng trả lại – Advanced Level
Th5 8, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý chuỗi cung ứng (English for Supply Chain Manager)
‹
1
2
3
4
5
›
1.
What is the main topic of Emma and James’s conversation?
A problem with employee scheduling
Ways to improve the returns management process
Plans to expand the warehouse
The company’s marketing strategy for new customers
Explanation:
Emma reviewed the returns process and discussed how to shorten cycle time, automate steps, reduce costs, and improve customer satisfaction.
2.
How long does the returns process take on average now?
10 days
15 days
20 days
5 days
Explanation:
Emma says, “It takes about 15 days on average.”
3.
What causes most of the delays in the returns process?
Poor shipping routes
Manual inspections and paperwork
Late customer responses
A shortage of warehouse space
Explanation:
Emma states that the delays are caused mostly by manual inspections and paperwork.
4.
What solution does Emma suggest to automate some steps?
Hiring more staff
Moving the office
Using scanning and software
Changing the return policy
Explanation:
Emma says they can use scanning and software to automate steps.
5.
What can be inferred about the changes Emma and James want to make?
They expect customer satisfaction to stay the same
They are likely to make the returns process faster and cheaper
They will eliminate all returns immediately
They are only focused on reducing paperwork, not costs
Explanation:
Emma says automation will cut labor costs significantly, and faster returns will improve customer experience, so the changes are meant to make the process faster and cheaper.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Listening Quiz: Trình bày phân tích đánh giá hiệu suất kỹ thuật so sánh – Medium Level
Tiếp theo:
Listening Quiz: Kiểm Tra Công Nhận Phòng Xét Nghiệm – Easy Level
→