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Listening Quiz: Cuộc Gọi Discovery Thứ Hai Về Tác Động Kinh Doanh – Medium Level
Th11 28, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main topic of the conversation?
Jessica is describing business problems caused by slow lead follow-ups.
The two speakers are discussing customer complaints about pricing.
Jessica is explaining how to train a sales team more effectively.
David is asking Jessica to approve a new software purchase.
Explanation:
The conversation focuses on the sales team’s challenges with leads, the impact on revenue and customer satisfaction, and possible improvements from faster follow-ups.
2.
According to Jessica, how much potential sales does the company lose?
About 15%
About 20%
About 10%
About 3%
Explanation:
Jessica says, “We lose about 20% of potential sales.”
3.
How long does it usually take to follow up with leads?
Around 2 days
Around 1 week
Around 3 days
Around 1 day
Explanation:
Jessica says it takes too long, “around 3 days.”
4.
What can be inferred about the software the team tried?
It was helpful but too expensive.
It was easy to use but not effective.
It was too complex for the team to use comfortably.
It was only used by the customer service team.
Explanation:
Jessica says they tried software, but it was “too complex,” which implies it was difficult for the team to use.
5.
Why does David ask how faster follow-ups would help the team?
To confirm the customer satisfaction numbers
To understand the possible benefits of improving the process
To ask whether Jessica wants to hire more salespeople
To suggest a new marketing campaign
Explanation:
David asks this to learn what positive effects faster follow-ups might have, and Jessica replies that they would increase sales and improve morale.
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