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Listening Quiz: Lên Lịch Hoạt Động Follow-Up Trong CRM – Advanced Level
Th12 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of Laura’s advice to Daniel?
To explain how the CRM task feature helps with follow-up activities
To show Daniel how to create new customer accounts
To discuss problems with repeating reminders
To encourage Daniel to stop using the CRM task feature
Explanation:
Laura explains that the CRM task feature helps Daniel schedule follow-up activities, avoid forgetting tasks, and stay organized.
2.
According to Laura, what will the CRM do when tasks are scheduled?
It will send tasks to other employees
It will delete old reminders
It will remind Daniel on time
It will automatically complete the tasks
Explanation:
Laura says, ‘The CRM will remind you on time.’
3.
How can Daniel check his tasks in the CRM?
By printing a weekly report
By opening the task list in the CRM
By calling Laura for each task
By looking in the customer records
Explanation:
Laura tells him, ‘Just open the task list in the CRM.’
4.
What can be inferred about Daniel after this conversation?
He thinks the CRM is too difficult to use
He plans to start using the CRM task feature
He already uses recurring reminders regularly
He wants to stop tracking follow-ups
Explanation:
Daniel says, ‘I will start using it today,’ which shows he plans to begin using the CRM task feature.
5.
What can Daniel do to track the status of his tasks?
Turn off reminders after each task
Mark tasks as done and let the CRM update his progress
Move tasks into a separate folder
Ask Laura to update them manually
Explanation:
Laura says Daniel can mark tasks as done, and the CRM will update his progress.
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